Fred Goodwin has been paid a fortune in salary & obscene bonuses, only for running Natwest & RBS Group into the ground

No wonder you cannot get complaints investigated for Natwest staff selling bum investment. This is done purely to get their commissions with no consideration to the interests of the banks customers. However the directors & people like Fred Goodwin are only interested in their own obscene bonuses, therefore this is a culture that goes from the top down in this organisation.